Privacy Policy

This Privacy Policy sets out how DeVal uses and protects any personal information you give DeVal Bathrooms Ltd when you contact us directly or use our website.

DeVal Bathrooms Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when you contact us directly or by using our website, you can be assured that it will only be used in accordance with this Privacy Policy.

We may change this policy from time to time by updating this page. This version was last updated on 1st March 2024. Historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

What we collect

We may collect the following information:

  • Name
  • Contact information, including email address, postal address and contact phone numbers
  • Payment processing details
How we collect your information
We only collect your data when you give it to us. This may be by the contact form on our website’s ‘request a call back’ section when requesting us to contact you, when creating a wishlist, placing an order with us, or when you email or phone us.
What we do with the information we gather

Here at DeVal Bathrooms Ltd, we take your privacy seriously and will only use your personal information to provide the products and services you requested.

We require this information to provide our services to you, and any personal data will only be used for this purpose. If you have specifically requested that we can contact you for marketing purposes then we will also use it for this purpose. Our bookkeeper and accountant will also have access to your personal data, and HMRC if required for audit purposes.

Personal data will be used by members of the showroom and administration teams for the purpose of processing your order, providing our installation services and for internal record keeping. Members of our installation team will also have access to your contact information.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We will only share your information with manufacturers or third parties where it is essential for us to provide you with the service you have requested. Examples of this are as follows:

  • Passing your information to manufacturers when products or tiles are sent directly from their warehouses.
  • Passing your information to our waste recycling partner if a skip delivery is required.
  • Passing your information to a manufacturer where a warranty is activated at the point of order.

In these instances, we assume your permission to pass on the necessary information before processing an order.

Anti-spam policy

We enforce a strict ‘Anti-Spam’ policy, which means we do not intend to sell, rent, or otherwise give your email address to a third party without your consent. In addition, DeVal Bathrooms Ltd will not send you emails that you have not agreed to receive. If you have decided to join our mailing list, we may contact you with announcements, news, promotional offers, and information regarding new products or services. With each promotional email, you have the option of ‘unsubscribing’ from our mailing list at any time, thereby disabling any further such email communication from being sent.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put suitable physical, electronic, and managerial procedures in place to safeguard and secure the information we collect both in person and online.

Some of your personal information may occasionally be sent through our email system or over messaging applications. We ensure that any such transfer of your personal information through our systems is secure and complies with UK data protection law and guidance.

The security of your personal information is important to us; however, no method of transmission over the internet or method of electronic storage is 100% secure. Any hard copies of your data are stored securely at our premises and are destroyed using a professional shredding service at the end of the period we store it for. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

If you believe any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible at the address below. We will promptly correct any information found to be incorrect.

Monitoring and recording
We may also use CCTV recording equipment in and around our premises for the purpose of crime prevention and public safety.
Keeping your information
We will only keep your information for as long as necessary to provide our products and services to you and/or fulfil our legal and regulatory obligations. Following an enquiry, we will keep your data on file for 12 months. Following buying our goods or services, we will hold your information on file for up to 6 years from the last company financial year they relate to. These timescales are to allow us to provide a professional service.
Third-party links
This website may contain links to third-party websites, plug-ins, and applications, including our social media pages. By clicking on those links or enabling those connections, you may allow third parties to collect or share data about you. We do not have control over these third-party websites and cannot be held responsible for their Privacy Policies. As you navigate away from our website, we advise you to review the Privacy Policy of each website you visit.
Your rights

You have several rights about the information we hold about you. These rights include but are not limited to:

  • the right to a copy of the personal data we hold;
  • objecting to the use of your personal information;
  • withdrawing any permission you have previously provided and complaining to the Information Commissioner’s Office (ICO) at any time if you are not satisfied with our use of your information.

Please note that there are times when we cannot delete your information. This may be due to fulfilling our legal and regulatory obligations or where there is a minimum statutory period for which we have to keep your information. If we cannot fulfil a request, we will always let you know our reasons.

You may request details of personal information we hold about you under the General Data Protection Regulations (GDPR). If you would like a copy of the information held about you, please write to:

DeVal Bathrooms Ltd,
Unit 20,
Glenmore Business Park,
Ely Road,
CB25 9FX

Any changes to this Privacy Policy will be updated here so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

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