DeVal is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when you contact us in person or by using our website, you can be assured that it will only be used in accordance with this privacy statement.
What we collect
We may collect the following information:
- Contact information including email address, postal address and contact phone numbers
- Payment processing details
How we collect your information
What we do with the information we gather
Here at DeVal we take your privacy seriously and we will only use your personal information to provide the products and services you have requested from us.
We require this information to provide our service to you, and any personal data will only be used for the purposes of processing a brochure request, processing a sample or full tile order. If you have specifically requested that we can contact you for marketing purposes then we will also use it for this purpose. Our Book Keeper and Accountant will also have access to your personal data, together with HMRC if it is required for audit purposes.
Personal data will be used within members of the admin teams, for the purpose of processing your order and internal record keeping.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The only exception to this is passing on your information to Ca’Pietra for the purpose of sending out requested tile samples, or full orders, as all tiles and samples are sent directly from their warehouse at our request. In this instance we assume your permission to pass on the necessary information before processing the order.
DeVal reserves the right to transfer information in connection with the sale of all or part of the Deval Tiles capital stock or assets to any third party. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect both in person and online.
Some of your personal information may on occasion be sent through our email system or over messaging applications. We ensure that any such transfer of your personal information through our systems is secure and complies with UK data protection law and guidance.
The security of your personal information is important to us, however no method of transmission over the internet, or method of electronic storage, is 100% secure. Whilst we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you believe that any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.
Monitoring & Recording
We may also use CCTV recording equipment in and around our premises, for the purpose of crime prevention and public safety.
Keeping your information
You have several rights in relation to the information we hold about you. These rights include but are not limited to: the right to a copy of your personal information we hold; object to the use of your personal information; withdraw any permission you have previously provided and complain to the Information Commissioner’s Office (ICO) at any time if you are not satisfied with our use of your information.
Please note that there are times when we will not be able to delete your information. This may be as a result of fulfilling our legal and regulatory obligations or where there is a minimum, statutory period for which we have to keep your information. If we are unable to fulfil a request, we will always let you know our reasons.
You may request details of personal information which we hold about you under the General Data Protection Regulations (GDPR). If you would like a copy of the information held about you, please write to:
DeVal Bathrooms Ltd,
Glenmore Business Park,
1st January 2024